LITA: Designing & Building for Ourselves

I’m in the throes of designing a new help desk for our department that will serve to triage help tickets for approximately 15,000 employees. This has been a major undertaking, and retaining the confidence that I can get it done has been a major challenge. However, it’s also been a really great exercise in forcing me to be introspective about how I design my own ethics and culture into the system.
When we design and build systems for ourselves, we design for what we need, and if you’re like me, you also aim to design for simplicity and the least work …read more

Source: Planet Code4Lib